Clinic Manager (0.8 FTE)

We are seeking a Clinic Manager who is highly organized, a clear and engaging communicator, and able to make informed, strategic decisions in a fast-paced environment. The ability to lead by example, multi-task, and be proactive and adaptable is a must in our dynamic health centre. You will have excellent administrative and interpersonal skills, an understanding of employee relationships and conflict navigation, experience in clinic management, and the desire to work with a team of committed, multidisciplinary healthcare professionals. 

This is an exceptional opportunity for an individual passionate about innovation and striving for excellence as we work toward our shared goal of decolonizing healthcare and promoting health and wellness equity in the Downtown Eastside (DTES).

Job Summary:

The Clinic Manager (0.8 FTE), supported by Kilala Lelum’s Executive Director, Leads team, and Administrative positions, will serve as first point of contact for the MOA team and anyone seeking information about the Primary Care clinic. The Clinic Manager will work closely with the Primary Care team to obtain a thorough understanding of the clinic and its relationship to other programs and the rest of the organization. 

We are seeking an individual with an interest in grounding our organization, leaders, and practices within an Indigenous framework, as well as principles of anti-racism, decolonization, diversity, and inclusion. The Clinic Manager will work collaboratively with the Primary Care Co-Leads (a Physician and an RN), HR Coordinator, Accounting Manager, and Executive Director.

Responsibilities:

• Hiring, training, and supervising Medical Office Assistants (MOAs) and reception staff. 
• In conjunction with the Head MOA, overseeing MOA and reception staff scheduling.
• In conjunction with the Primary Care Co-Leads, supporting MOA/reception staff by holding regular meetings, determining best practices, and liaising with staff on MOAs/reception’s behalf as needed.
• Supporting physicians, finding locums, and overseeing scheduling of both.
• Managing OSCAR EMR (Electronic Medical Records), including adding new users, maintaining/revising schedules, billing, and handling technical issues.
• In conjunction with Primary Care Co-Leads, managing the clinic budget.
• Troubleshooting clinic-related issues that arise; supporting the improvement of clinic workflow and interdisciplinary communication. 
• Contributing to day-to-day operations and supporting the Administrative team (HR Coordinator, Accounting Manager, and Executive Director) with tasks as required.
• Organizing and scheduling referrals and the clinic waitlist.
• Overseeing and organizing staff enrollment in PharmaNet and CareConnect.

Qualifications & Skills:

• Completion of Medical Office Assistant/Administrator course or a combination of education, training, and experience.
• Experience working as an MOA in a medical clinic and experience managing a medical clinic.
• Experience with OSCAR EMR an asset; knowledge of medical billing is an asset. 
• Exceptional leadership and time, task, and resource management skills.
• Experience working within a large, complex facility that serves the needs of diverse, multifaceted programs simultaneously.
• Experience managing a diverse team in a busy, high-stress environment.
• Familiarity with budget planning and enforcement, HR, and customer service procedures.
• Experience in Primary Care or community settings that serve Indigenous community members and/or communities with multiple barriers to health and wellness equity, preferably within Vancouver’s DTES.
• Ability to deal effectively with conflict, manage aggressive behaviour, and use non-violent crisis intervention and behavioural management techniques.
• Ability to be culturally appropriate and respectful with members.
• Ability to communicate effectively, both verbally and in writing.
• Flexible, team-oriented, and committed to respectful, collaborative problem-solving with team members.
• Demonstrated commitment to culturally-safe, trauma-informed, member-centered, harm reduction and recovery-oriented practices. 
• Experience and knowledge of Indigenous peoples and Indigenous culture would be extremely beneficial. Completion of a cultural competency course or willingness to participate required.

Working Conditions:

• Working schedule is 8 hours/day, 32 hours/week, with semi-flexible hours per day during the Primary Care clinic’s operating hours (8:30 AM until 5:30 PM).
• Work will be completed primarily at the clinic at 687 Powell Street with flexibility for some offsite work (likely 3 days in clinic and 1 day offsite).

Supervision Provided:

This position is supervised by KL’s Executive Director and works closely with the HR Coordinator, Accounting Manager, and Primary Care Co-Leads.

Additional Information:

• Successful candidates will be required to complete a Criminal Record Check.
• Hourly salary between $32-$37/hour commensurate with experience.
• Extended health benefits will be available for qualifying staff.
• Ideal start date is January 2023.
• Kilala Lelum Health Centre is committed to equity and diversity, and we encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or membership or self-identification as a First Nation, Metis, Inuit, or Indigenous person.

To Apply:

Please send a resume and cover letter to lauren.leslie@uihhc.ca by Friday, November 25, 2022. Your cover letter should clearly articulate why you are interested in this role and working with Kilala Lelum, how your background is a good fit for this specific role and our organization, and your current availability and desired schedule. Incomplete applications will not be considered.

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