MOA/Outreach Worker (1.0 FTE)
We are seeking an individual who is passionate about promoting health and wellness equity in the Downtown Eastside (DTES) to join the Kilala Lelum Health Centre as a Medical Office Assistant (MOA)/Outreach Worker. Kilala Lelum aims to provide access to primary care and Elder-led cultural care to new and existing members of the Health Centre through an outreach-based, culturally-safe, trauma-informed, member-centered, and harm reduction approach.
The MOA/Outreach Worker (1.0 FTE) is an integral part of KL’s interdisciplinary healthcare team, working in conjunction with primary care providers (Physicians, Nurses, Nurse Practitioners), the Mobile Outreach Program (MOP), and the Cultural Wellness team, to support members’ access to and experience of primary care and Elder-led cultural care within the DTES community. The MOA/Outreach Worker’s role is to establish and maintain positive and engaging relationships with people living in the DTES, perform medical office duties (including referrals, maintaining clinical and non-clinical supplies, and updating Electronic Medical Records), work collaboratively with KL’s members and partners, in particular the Portland Hotel Society’s Drinkers Lounge, and perform other logistical and support duties.
Onsite as MOA at 626 Powell Street (50%):
- Greet and check-in members accessing primary care and cultural wellness services; manage waits/sequence of visits; submit lab requisitions, investigations, and prescriptions; book follow-up appointments.
- Establish relationships with members and provide culturally safe, kind, and empathetic support.
- Utilize Electronic Medical Records (OSCAR) and perform other clerical duties to arrange and track members’ care.
- Provide support to onsite primary care providers (Physicians, Nurses, Nurse Practitioners) and Elder-led cultural wellness care providers.
Offsite as Outreach Worker (50%):
- Connect with and engage members in the DTES community, with specific attention to the PHS Drinker’s Lounge members.
- When working with the Mobile Outreach Program, facilitate and manage flow of members accessing the MOP van; maintain clinical, cultural, and non-clinical materials and supplies; manage and operate MOP equipment (including in-vehicle EMR); perform other clerical duties to arrange and track members’ care.
- Provide referrals and connections to other community services and supports; distribute harm reduction and other supplies (food, socks, etc.).
Qualifications & Skills:
- Completion of Grade 12.
- Completion of Medical Office Assistant/Administrator course; demonstrated desire to learn; relevant education, training, and/or experience; good computer skills and ability to type 45 w.p.m.
- Experience with OSCAR EMR an asset.
- Minimum of one year of experience in an environment (ex: outreach, housing support, community services) that serves Indigenous community members and/or communities with multiple barriers to health and wellness equity, preferably within the DTES.
- Desire to work with the residents of the DTES and provide exceptional service.
- Ability to be culturally safe, culturally appropriate, and respectful with KL members.
- Ability to work both independently and collaboratively, and maintain good working relationships within the team and with community partners.
- Demonstrated commitment to culturally-safe, trauma-informed, member-centered, harm reduction and recovery-oriented practices.
- Experience and knowledge of Indigenous peoples and Indigenous culture would be extremely beneficial. Completion of a cultural competency course or willingness to participate required.
MOA responsibilities will be performed at the Kilala Lelum Health Centre at 626 Powell Street. Outreach duties will occur in the Downtown Eastside at partner sites, including PHS Drinker’s Lounge, and in hotels, SROs, and private apartments following the safety guidelines outlined by the Primary Care Co-Leads and VCH. Working schedule is based on program needs.
This position is supervised by the Administrative Lead and will receive support and mentorship from the in-clinic Medical Office Assistant team, the Primary Care Co-Leads, the Mobile Outreach Program Manager, and the Indigenous Health Lead.
- Successful candidates will be required to complete a Criminal Record Check.
- Competitive salary and extended health benefits for qualifying staff.
- Kilala Lelum Health Centre is committed to equity and diversity, and we encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or membership or self-identification as a First Nation, Metis, Inuit, or Indigenous person.
Please send a resume and cover letter by Friday, February 19, 2021 to email@example.com. Your cover letter should clearly articulate why you are interested in this role and working with Kilala Lelum, how your background is a good fit for this specific role and our organization, and your current availability and desired schedule (willing to offer less than full-time for the right candidate). Incomplete applications will not be considered.