Work with Us
The intake worker, supported by an integrated health service team, will set a welcoming tone and provide intake services in a multi-disciplinary team setting which includes Indigenous Elders, and which delivers health care within a primary care home model. The intake worker will have lived experience or experience working in the Downtown Eastside neighbourhood.
The successful candidate will:
- Establish relationships with patients and provide culturally sensitive, kind and empathetic support
- Deal with patient inquiries at the reception desk and on the telephone
- Set a welcoming tone in the clinic and ensure the waiting room is clean, comfortable and a safe place for patients and staff
- De-escalate any potentially volatile situations
- Escort patients within the building when necessary
- Attend staff meetings and provide input
- Work towards building a strong team and support other team members
- Treat team members with respect and kindness
- Assist in the training of new intake staff
- Completion of grade 12
- Completion of cultural competency course or willingness to participate
- Experience in a health care setting preferred
Skills and Abilities:
- Desire to work with the residents of the Downtown Eastside and provide exceptional service
- Ability to be culturally appropriate, sensitive and diplomatic with patients
- Ability to deal tactfully and respectfully with co-workers and maintain good working relationships within the team
- Ability to communicate effectively, both verbally and in writing
- Ability to work independently and in a team setting
- Have good computer skills and ability to type 45 w.p.m.
- Successful candidates will be required to complete a criminal record review check
- Hourly salary to be negotiated
- Extended health benefits will be available for qualifying staff
Please send resume and cover letter by end of day on February 29, 2019
Job Type: Full-time
Position Offered: 0.5 FTE (Starting December 2019 or January 2020)
Family Physician Job Description:
As a Family Physician working in an environment dedicated to Indigenous health and wellness, this Kilala Lelum Family Physician position will work as part of an inter-professsional community health team. This team aims to provide culturally-safe and effective primary care for people of all nations that are both inclusionary and flexible for individuals with mental illness, substance use disorder or concurrent disorders. Our goal is to meet the holistic needs of the patient and to provide access to services and integration across the care continuum. For further details please see the attached KL model of service diagram.
KL Physicians must embrace the “patient medical home+” model of care and commit to a style of practice that upholds the core values of KL, which include: the promotion of equity & wellness, respect, kindness, and Indigenous cultures and knowledge.
KL Physicians will make explicit efforts to establish and maintain trusting relationships with patients/members and their families and Vancouver’s Indigenous community more broadly. KL Physicians are encouraged and supported to participate in teaching and research activities.
KL Physicians will provide evidence-based primary-care treatment based on best practice guidelines and individual patient needs. KL Physicians are expected to collaborate/partner with the KL team of Indigenous Elders and Traditional Knowledge-Keepers. The aim is to facilitate the inclusion of Indigenous health & wellness practices and approaches with in the primary care setting.
KL physicians will hold a medical degree, CCFP (or equivalent), licence for independent medical practice from the College of Physician and Surgeons of BC, and CMPA or equivalent malpractice insurance coverage. Preference will be given to candidates with Indigenous ancestry and to those with significant lived experience working with Indigenous people.
KL physicians will have expert knowledge of inner-city primary care, substance use disorders and adult education principles, methods and tools. A commitment to ongoing professional development in Indigenous Cultural Safety is an expectation.
KL physicians must commit to developing knowledge and relationships which will support the facilitation of patient access to Indigenous healing modalities; knowledge of the social, political and historical impacts of colonization on the health and well-being of Indigenous Peoples; knowledge of legislation and government policies and procedures that impact Indigenous Peoples’ health, and a broad knowledge of Indigenous cultures within North America.
KL physicians must have or develop the skills to provide culturally-safe primary care; work effectively within a team environment; communicate effectively with co-workers,Indigenous patients and their families.
KL physicians are expected to work with individuals with diverse backgrounds, adjust to new or unexpected events, deal with and/or guide others in resolution of conflict issues; and provide consultation, leadership and work direction.
KL physicians must have an acceptable Criminal Records Review Check and be in good standing with the College of Physicians and Surgeons of BC.
Eligible KL phyicians will be paid by a slaried serivce contract administered by VCHA. Salary is indexed to current BC sessional rate, as laid out in the BC Physicans Master Agreement.
Time Line: We are aiming to fill this position between December 2019 and Jan 2020.
Casual Registered Nurse – Part Time
Within the context of a client and family centred care model and in accordance with the British Columbia College of Nursing Professionals standards of professional practice and Code of Ethics for registered nurses, and the established vision and values of the Urban Indigenous Health and Healing Cooperative, works as part of a multidisciplinary team to provide both in house and outreach services to vulnerable/marginalized clients who are living with chronic conditions such as HIV, Hep C, COPD, and Diabetes and are challenged to take their medication effectively. We provide case management as well as daily, weekly and monthly administration of medications in a non-judgmental compassionate and culturally safe manner. Our program offers the support of Indigenous Elders sharing their wisdom, through cultural circles as well as one on one time.
Our program runs 7 days/week 365 days/year. We are able to offer some flexibility of start times within this position.
- Developing and maintaining therapeutic relationships based on trust.
- Administering medications using a monthly MAR
- Knowledge of chronic conditions such as HIV, Hep C COPD and Diabetes
- Ability to provide case management and patient education to those living with chronic conditions
- Ability to work and communicate well within an interdisciplinary team
- Knowledge of health and social service resources within the DTES of Vancouver
- Supervision of Peer workers
- Ability to do outreach members both in the community and at their residence
- Ability to practice within a trauma informed care framework
- Baccalaureate degree in Nursing
- Two years experience in Community Health Nursing
- Experience working with marginalized individuals
- Experience working with Indigenous communities, preferably within Vancouver’s Downtown Eastside Community
Please forward your resume and cover letter to Vickie Grayson at firstname.lastname@example.org