The Opportunity
The Medical Office Assistant (0.6 FTE) Permanent is an integral part of Kilala Lelum’s interdisciplinary healthcare team, working in conjunction with primary care providers (Physicians, Nurses, Nurse Practitioners), Allied Health professionals (Counsellors, Social Workers, Dieticians), and the Cultural Wellness team (Elders and Knowledge Keepers), to support members’ access to and experience of holistic, wrap-around care within the DTES community. The Medical Office Assistant’s role is to establish and maintain positive and engaging relationships with people living in the DTES, perform medical office duties (including referrals, maintaining clinical and non-clinical supplies, and updating Electronic Medical Records), work collaboratively with Kilala Lelum’s members and partners related to work duties, and perform other logistical and support duties as necessary at the Kilala Lelum Primary Care Clinic.
Compensation
- $29.29 per hour at 24 hours per week
- Extended Health Benefits and Dental available after successful completion of 3 month probationary period
- RRSP matching up to 5% available after successful completion of 3 month probationary period
Roles and Responsibilities
- Greet and check-in members accessing primary care and cultural wellness services; manage waits/sequence of visits; submit lab requisitions, investigations, and prescriptions; book follow-up appointments;
- Establish relationships and rapport with members and provide culturally safe, kind, and empathetic support;
- Utilize Electronic Medical Records (OSCAR) and perform other clerical duties to arrange and track members’ care;
- Provide support to onsite primary care providers, Allied Health professionals, and Elders/Knowledge Keepers; and,
- Working in conjunction with the Head MOA, demonstrates familiarity with the supplies and equipment required for the successful day-to-day operations of the primary care clinic.
Qualifications and Skills
- Completion of Medical Office Assistant/Administrator course;
- Intermediate computer skills to operate a computerized OSCAR EMR, communicate via email, manage a budget, and submit spending reports;
- Minimum of one year of experience in an environment (ex: outreach, housing support, community services) that serves Indigenous community members and/or communities with multiple barriers to health and wellness equity;
- Ability to work both independently and collaboratively, and maintain good working relationships within the team and with community partners;
- Effective communicator, both verbally and in writing;
- Ability to establish and maintain rapport with members;
- Demonstrated understanding, commitment, and ability to be culturally safe and culturally appropriate with patients;
- Knowledge and experience in trauma-informed and strength-based practice, harm reduction, and recovery-oriented care;
- Experience working in the DTES is considered an asset;
- Experience and knowledge of Indigenous Peoples and Indigenous Cultures is considered an asset; and,
- Mandatory completion of a cultural competency course through orientation process.
Working Conditions
- Physical ability to carry out the duties of the position
- Duties for the position will be performed at Kilala Lelum Health and Wellness Coop Clinic at 626 Powell St.
Supervision Provided
- This position is supervised by the Clinic Manager and will receive support and mentorship from the in-clinic MOA team, the Primary Care Co-Leads, and the Indigenous Health Lead
Additional Information
- Successful candidates will be required to complete a Criminal Record Check.
To Apply
Please submit an updated resume and cover letter to the HR Lead, nour kachouh, [email protected]. Please outline your interest in the role and how your background and experience make you a good fit. Applications without a cover letter will not be considered. This role will be posted until the position is filled.
Equity Statement
Kilala Lelum is committed to equity, diversity, and inclusion, and we encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or membership or self-identification as a First Nation, Metis, Inuit, or Indigenous person.
Kilala Lelum Model of Care
Our model of care represents our united vision of trying to promote health equity and wellness for members in the DTES. We work to achieve this by providing culturally safe, trauma-informed and Elder-led services, which reflect the calls to action of the Truth and Reconciliation Commission. As we do our work, we are guided by our values of equity and wellness, respect, kindness, Indigenous culture, love, Elder leadership, and, especially important, laughter. Each staff member and community member involved at our centre plays an important role in achieving our vision.
